Returns & Exchanges
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Review the guidance below before installing, painting or modifying your product. Fezline does not offer general change-of-mind returns or exchanges, but a return or exchange may be considered in limited circumstances after written review and authorization.
Three Important First Steps
Inspect your product as soon as reasonably possible after delivery or pickup and before installation, painting, drilling, cutting, modification or disposal of the original packaging.
Inspect Before
Installation
Products cannot be returned without prior written authorization from Fezline. Contact us first and wait for written instructions before returning anything.
Request Authorization
Keep the Product and Packaging
Retain the product, original packaging and included components. Do not install, modify or discard anything while Fezline reviews your request.
When a Return May Be Considered
Fezline does not offer general change-of-mind returns or exchanges. A return or exchange may be considered only in the limited circumstances below.
• Fezline confirms a material defect.
• Fezline supplied the wrong product.
• The product was damaged before delivery or pickup.
• Fezline approved the return in writing.
• Applicable law requires a remedy.
Products Generally Not Eligible
Installed, painted, drilled, cut, modified, damaged or used products are generally ineligible for return unless the issue could not reasonably have been identified beforehand or applicable law requires a remedy.
Unauthorized returns may be refused.
How to Report an Issue
If you notice visible shipping damage, an incorrect product, missing components or an apparent material defect, contact Fezline within 48 hours whenever reasonably possible. This reporting request does not reduce any non-waivable statutory right.
Contact Fezline — Send your order number or proof of purchase and explain the concern clearly.
Provide Evidence — Include clear photographs or video of the product, packaging and shipping label, along with vehicle or fitment details where relevant.
Keep Everything — Retain the product, packaging and included components. Do not install, paint, cut, drill, modify or discard anything.
Wait for Instructions — Fezline will assess the information and provide next steps. An appropriate remedy may include repair, replacement, exchange, credit or refund depending on the circumstances and applicable law.
Need Help With an Order?
Contact Fezline with your order details and a clear description of the issue.
Special Orders,
Cancellations &
Changes
Once procurement, production, painting or preparation begins, by-order, special-order, custom-made, personalized and painted products are generally final sale and cannot be cancelled, returned or exchanged because of a change of mind. Remedies for a confirmed material defect, an incorrect product supplied by Fezline and any right that cannot legally be waived remain protected.
Submit cancellation or modification requests in writing as soon as possible. Orders ordinarily cannot be cancelled after supplier, production, allocation, dispatch-preparation or other non-recoverable commitments begin. A requested change is not accepted until Fezline confirms it in writing.
Approved refunds are ordinarily returned through the original payment method where reasonably possible. Processing time may vary by the bank, card issuer, payment processor or instalment provider.