Privacy Policy

Last Updated: September 29, 2026

Fezline Parts (“Fezline,” “we,” “us,” or “our”) respects your privacy and handles personal information responsibly.

This Privacy Policy explains what information we collect, why we use it, when it may be shared, and how you can contact us about your information.

1. INFORMATION WE COLLECT

We may collect personal information when you visit Fezline.ca, contact us, request a quotation, place an order, make a payment, arrange delivery or installation, or request customer support.

This may include:

Your name, email address, telephone number, and social-media username;
Your billing, shipping, delivery, or pickup information;
Your vehicle’s make, model, year, trim, chassis, bumper type, and relevant factory options;
A vehicle identification number when reasonably necessary to confirm product compatibility;
Vehicle, product, installation, packaging, or damage photographs;
Products, finishes, and services requested or purchased;
Quotations, invoices, deposits, balances, refunds, and payment status;
Shipping, pickup, installation, return, warranty, or customer-support information; and
Messages sent through our website, email, telephone, text, Instagram, Facebook Marketplace, or other communication channels.

We only request information reasonably needed to answer your inquiry, confirm fitment, complete your order, or provide the requested service.

2. HOW WE USE YOUR INFORMATION

We may use personal information to:

Respond to inquiries and provide availability or pricing;
Prepare quotations and invoices;
Confirm vehicle and product compatibility;
Process and manage payments and orders;
Source, reserve, and fulfil products;
Arrange shipping, delivery, pickup, or installation;
Provide order updates and customer support;
Review fitment, installation, damage, return, or warranty concerns;
Maintain necessary business and accounting records;
Prevent fraud or misuse;
Operate, secure, and improve our website; and
Meet applicable legal and business requirements.

We will not use your information for an unrelated purpose without providing appropriate notice or obtaining consent where required.

3. PAYMENTS

Card payments made through Fezline.ca are handled through Squarespace and its connected payment providers.

Fezline does not receive or store complete payment-card numbers or card security codes. We receive only the information needed to confirm and manage the transaction, such as the payment method, payment status, billing details, or transaction reference.

Payments arranged through Interac, STC Pay, or another accepted method may create transaction records that we keep for order, accounting, and customer-support purposes.

Please do not send complete card numbers or card security codes through email, Instagram, text message, or other unsecured communication channels.

4. WHEN INFORMATION MAY BE SHARED

Fezline does not sell or rent customer personal information.

We may share limited information with service providers or operational partners when reasonably necessary, including:

Squarespace and connected payment providers;
Banks or payment services;
Product suppliers;
Couriers and delivery providers;
Installers or pickup coordinators;
Accountants, bookkeepers, or professional advisers; and
Government or regulatory authorities when legally required.

For example, a courier may need your name, address, and contact information, while a supplier or installer may need relevant vehicle and product information.

Some providers or partners may process information outside Canada. We limit the information shared to what is reasonably necessary for the applicable service.

5. COOKIES AND WEBSITE ANALYTICS

Fezline.ca uses cookies and similar technologies provided through Squarespace.

Necessary cookies help operate website security, shopping-cart, checkout, navigation, and other essential functions. Optional analytics cookies help us understand general website traffic, page activity, and website performance.

Our cookie banner allows visitors to accept, decline, or manage optional cookies. You may also be able to block or delete cookies through your browser settings.

Fezline currently uses Squarespace’s built-in analytics and does not use separate advertising trackers such as Meta Pixel, Google Analytics, Google Ads, or TikTok Pixel.

6. VEHICLE PHOTOGRAPHS, REVIEWS AND SOCIAL MEDIA

Vehicle and product photographs may be requested to confirm fitment, assess an installation, provide customer support, or review a product or delivery concern.

Fezline will ask for permission before publicly using customer-identifying photographs, licence plates, testimonials, reviews, or other personal information for marketing.

Information posted publicly through a social-media platform or review service may be visible to Fezline and other members of the public according to that platform’s settings and policies.

7. RETENTION AND SECURITY

We keep personal information only for as long as reasonably necessary to complete orders, provide support, maintain necessary business and accounting records, resolve concerns, prevent fraud, and meet applicable requirements.

When information is no longer reasonably required, it will be deleted, anonymized, or securely disposed of when practical and legally permitted.

Fezline uses reasonable safeguards appropriate to the information being handled. These may include password-protected accounts and devices, limited access to customer information, secure payment processing, and reputable service providers.

No website, email account, device, or storage system can be guaranteed to be completely secure. If a privacy breach occurs, Fezline will investigate and take any notification or reporting steps required by applicable law.

8. ACCESS CORRECTION AND DELETION

You may contact Fezline to:

Ask what personal information we hold about you;
Request access to or correction of your information;
Withdraw consent to certain future uses;
Request deletion of information that is no longer required; or
Raise a question or concern about our privacy practices.

We may request reasonable information to verify your identity before completing a request.

Certain information may need to be retained for active orders, accounting, warranty records, fraud prevention, dispute resolution, or other legal requirements.

9. THIRD-PARTY SERVICES

Fezline.ca may contain links to Instagram, payment services, delivery providers, or other third-party websites and platforms.

Independent third parties operate under their own privacy policies. Fezline is not responsible for how those services handle information submitted directly to them.